Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact details when you place an order
• Billing and shipping address information
• Payment information (processed securely — we do not store full card details)
• Order history and purchase records
• Communications you send to us

We also collect certain information automatically when you visit our Site, including IP address, browser type, pages visited, and referring URLs via standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your enquiries and provide customer support
• Comply with legal obligations, including record-keeping requirements
• Detect and prevent fraud or misuse of our services
• Improve our website and product offerings

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors to complete transactions securely
• Shipping carriers to deliver your orders
• Service providers who assist in operating our website (under strict confidentiality agreements)
• Law enforcement or regulatory authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, PCI DSS-compliant payment processing, and secure server infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our Site.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years in accordance with standard accounting and legal requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Site after changes constitutes your acceptance of the revised policy.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].